• Clinical Operations Manager - Montreal

    Job Locations (All) | Canada-QC
    Posted Date 1 week ago(12/7/2018 4:52 PM)
  • Overview

    The Clinical Operations Manager has a significant impact on how a country can deliver country-specific trial commitments and objectives especially during study start-up. The incumbent must be able to indirectly influence investigators, vendors, external partners and country managers to deliver these commitments. This includes adhering to budget targets and agreed payment timelines, addressing and resolving issues, maintaining expertise in country based regulations, laws and procedures with minimal support from the CRD. The position requires skilled knowledge of budget and contract negotiations, the local ethics, legislation and regulatory environment, submission and approval processes, development of local Informed Consent as well as other site ready and ongoing study deliverables.


    The position requires the ability to proactively develop risk management and mitigation plans in the country and resolve issues locally.


    Primary activities/responsibilities include but are not limited to:

    • The COM is accountable for execution and oversight of local operational clinical trial activities in a country for assigned protocols in compliance with ICH/GCP and country regulations, client policies and procedures, quality standards and adverse event reporting requirements internally and externally.

      Ownership of country and site budgets. Development, negotiation and completion of Clinical Trial Research Agreements (CTRA).Through continual interaction with local clinical team/s successfully delivers clinical and financial contracts within fair market value. Oversight and tracking of clinical research-related payments. Payment reconciliation at study close-out. Oversight of FCPA, Denied Parties Screening and maintenance of financial systems. Financial forecasting and tracking of operational budget in conjunction with CRD.

      Country Submissions & Local Language Materials:
      Responsible for execution and oversight of clinical trial country submissions and approvals for assigned protocols. Development of local language materials including local language Informed Consents and translations. Works in partnership with IRB/IEC and Regulatory Authority in submission and approval-related interactions for assigned protocols.


      Management  & Quality Oversight:
      Responsible for managing country deliverables, timelines and results for assigned protocols to meet  country commitments.  Responsible for quality and compliance in assigned protocols in the country. Contributes to the development of local SOPs. May oversee contract workers (CTCs) and local vendors as applicable.


      Works in close collaboration internally with GCTO country operations (CRM, CTC,CRA), CQM, Finance, Medical Affairs, Regulatory Affairs, PV, Business Compliance, Legal and regional operations, HQ functional areas and externally with vendors and sites, IRB/IECs and Regulatory Authorities to ensure country deliverables are obtained for submissions, budgets, CTRAs and local milestones. Collaborates closely with Regional Operations to align country timelines for assigned protocols. Provides support and oversight to local vendors as applicable.




    • Local Process Oversight:
      Oversight and coordination of local processes. Responsible for clinical and ancillary supplies management, importing and exporting requirements, supplies destruction, local electronic/hard copy filing, archiving and retention requirements, and insurance process management. Enters and updates country information in clinical, regulatory, safety and finance systems.

      Problem solving and Process Improvement is essential to this position. Requires the ability to pro-actively identify issues and risks, analyze root cause, and propose solutions to problems and escalate to management as applicable. Specific examples of common problems include: 1) Issues in budget / CTRA negotiations, 2) Quality and compliance issues, 3) Regulatory and legal issues, and 4) issues related to functional area deliverables that could jeopardize protocol milestones



    • Bachelor's Degree (or comparable) in Business Finance/ Administration/ Life Science or equivalent Health Care related experience 
    • 5-7 years clinical research experience 
    • Extensive experience in clinical project management and coordination
    • Expertise of core clinical, regulatory and financial systems, tools and metrics
    • Extensive  knowledge of  local  regulatory  environment  and  submission  and  approval processes
    • Strong communication and leadership skills
    • Strong negotiation skills as well as excellent influencing and training/mentoring skills both written and verbal
    • Ability to focus on multiple deliverables and protocols simultaneously is essential
    • Ability to work effectively, also in a remote virtual environment, with a wide range of people
    • Additionally, for financial responsibilities: Background in business finance is preferred and strong knowledge and aptitude in accounting and financial procedures
    • Strong coordination and organizational skills
    • Strong problem solving skills
    • Has demonstrated the following leadership behaviors:  Ethics & Integrity, Focus on Customers, Drive Results, Collaborate
    • Language requirements:  Bilingual (French and English)

    To qualify, applicants must be legally authorized to work in the Canada, and should not require, now or in the future, sponsorship for employment visa status

    PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.


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