• Voice Engineer

    Job Locations (All) | United Kingdom
    Posted Date 2 months ago(10/5/2018 6:13 AM)
  • Overview

    PRA Health Sciences is an award winning CRO.


    We are proud to have won Pharma Times 'Clinical Research Company of the Year' in 2017 for the fourth consecutive year. We aren’t winning these awards by chance; PRA is being recognised industry-wide for our dedication to the future of clinical development. Most importantly for you, at PRA we recognise that our success is down to our people.


    We are currently looking for highly motivated individuals to join our successful IT team in our Reading operation. This role would be ideal for candidates who possess a natural enthusiasm for technology and has the relevant skills, experience and qualifications to perform a Network Engineer position. 


    The Network Engineer will design, install, monitor and troubleshoot PRA’s global network systems. These include WAN/LAN, remote access services, VPNs, network security, and network monitoring tools.


    Additional responsibilities in this role include:

    • Work with the global network team and business partners/vendors analyzing, researching, evaluating and recommending networking changes;
    • Strong communication skills to explain technical implementations to stakeholders;
    • Researches error messages and uses analytical and problem solving skills to take necessary corrective actions;
    • Guide, train, instruct, and assists others at peer or lower levels on infrastructure services best practices and resolving technical issues;
    • Advises infrastructure teams of IT technology standard requirements, methodology and processes;
    • Develops future needs analysis for infrastructure;
    • Acts as customer advocate for product improvements that resolve ongoing issues.


    You are:


    Customer focused, results driven and approachable. 


    Desired skills and qualifications:

    • Deep understanding of UC Products, which includes CUCM/CUC/Jabber/Webex Cloud/Microsoft Skype/Webex Teams;
    • Deep understanding on SIP and H.323 Protocols and previous experience with SBC/CUBE Elements;
    • Deep understanding on Telepresence Devices/TMS/CMR/CMS Concepts;
    • Strong knowledge on dial plan/routing and Call Center environments (Cisco/Genesys);
    • Strong knowledge of Cisco Wireless LAN Deployment;
    • Deep understanding of LAN/WAN Protocols (dot1q, dot1x, LACP, OSPF, BGP, STP,VDC;
    • Previous experience with Nexus 7K switches (vDC, vPC) and Catalyst 45xx and Cisco ISR Routers;
    • CCNP Certification in one or two of these areas (R&S/Collaboration/Security)
    • Candidate should have experience working within a structured change management processes for highly available environments.


    Your health, your family, your career, your money — the things that matter to you, matter to us. The benefits of PRA just get better and better.


    PRA Health Sciences is an Equal Opportunity Employer. We welcome and encourage diversity in the workplace.


    For more information please visit our website:



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