At PRA Health Sciences, our application of technology truly sets us apart. We are committed to providing you with the tools and resources necessary as you consider a career with us. Join PRA in utilising innovative solutions – let's change lives and make the world a better place.
We are currently looking for a highly motivated IT Support Technician to join our successful IT team in our Germany Head Quarters in Mannheim.
This role would be ideal for candidates who possess a natural enthusiasm for technology and have the relevant skills, experience and qualifications to perform a Technical Customer Support role.
The IT Support Technician will perform and support Service Request tasks such as providing system access, within our IT department. They are responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users to ensure all Service Requests are managed and resolved within the promised timeframes.
Responsibilities in this role include:
Customer focused, results driven and approachable.
You understand the nature of the multi-domain IT environments and you have experience in working with a demanding customer and demonstrate good organizational skills.
Desired Skills and Qualifications:
Strong knowledge of Microsoft Windows 7/10
Experience with Active Directory/Microsoft Exchange
Basic IT Network troubleshooting skills
Microsoft Certificates like MCDST are beneficial
Your health, your family, your career — the things that matter to you, matter to us. The benefits of PRA just get better and better.
For more information please visit our website: www.prahs.com