At PRA Health Sciences, our application of technology truly sets us apart. We are committed to providing you with the tools and resources necessary as you consider a career with us. Join PRA in utilising innovative solutions – let's change lives and make the world a better place.
We are currently looking for a highly motivated IT Help Desk Support Representative to join our successful IT team in our Germany Head Quarters in Mannheim.
This role would be ideal for candidates who possess a natural enthusiasm for technology and have the relevant skills, experience and qualifications to perform a Technical Customer Support role.
The IT Help Desk Support Representative will perform and support Service Request tasks such as providing system access, within our IT department. They are responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users to ensure all Service Requests are managed and resolved within the promised timeframes.
Responsibilities in this role include:
Customer focused, results driven and approachable.
You understand the nature of the multi-domain IT environments. Needs to have experience working with a demanding customer and demonstrate good organizational skills.
Desired Skills and Qualifications:
Strong knowledge of Microsoft Windows 7/10
Experience with Active Directory/Microsoft Exchange
Basic IT Network troubleshooting skills
Microsoft Certificates like MCDST are beneficial
Your health, your family, your career — the things that matter to you, matter to us. The benefits of PRA just get better and better.
For more information please visit our website: www.prahs.com