• Senior Systems Administrator

    Job Locations - | India
    Posted Date 7 days ago(6/14/2018 3:39 AM)
  • Overview

    Who are we?

    As a top five CRO, providing innovative solutions for our clients is what we do. From full service clinical development to the pioneering Embedded SolutionsTM model, PRA provides a broad spectrum of solutions that meet the demands of a diverse marketplace.


    At PRA, borders do not create boundaries.  Our growing workforce is 15,000+ employees strong, spanning 13 time zones across 85 countries – yet we operate in unison as one global community.  We are committed to saving lives and we are constantly striving to be the best at what we do.  Our impact is real and we see it every single day.  We help get life-saving drugs into the hands of those who need them most.



    Who are you?

    You are a forward thinker.  You are an innovator that refuses to settle.  The idea of using your technical skills to support a global community that works diligently towards improving the lives of others excites you.  You want to push the boundaries and change the future.  You want to learn from the best, grow your knowledge and your skill set, and you want to build your career.  You want to use the latest technology and tools in the industry to push the momentum of an already growing company forward.  You want to find a balance that still lets you be, well, you.  Most of all, you want to do it in a place where you’re more than an employee number…a place you love working.


    Still here?  Good.  If this is you, we’d really like to meet you.


    What will you be doing?


    Working in a global team environment to troubleshoot and resolve enterprise applications and system issues.  Utilize your technical skills for system changes, installations, upgrades, patches, and backups.

    • Provide Technical support for Salesforce systems
    • Work with developers and integration teams for application deployment and error resolution
    • Troubleshooting applications, third-party integrations, review and analysis of Salesforce debug logs and general errors
    • Respond to user requests for assistance (Help Desk tickets; phone, email)
    • Instruct users on correct system usage
    • Troubleshoot and resolve complex system issues
    • Communicate with vendors to resolve system issues
    • Develop, test, and implement system changes, upgrades, and patches
    • Maintain system configuration; for example: user accounts, integration endpoints, project setup, data dictionaries, access provisioning, configuration changes
    • Perform regular system monitoring and maintenance activities
    • Evaluate new product features and changes for impact or recommendations to technical team
    • Work with vendors to install and configure application software on servers


    What do you need to have?

    • 5+ years' experience with Salesforce administration, troubleshooting user login issues, security configuration, custom object configuration, custom reports and dashboards development, environment monitoring and application deployment required. (Mandatory)
    • 3+ years’ experience with complex Salesforce deployments in a highly customized environment.   (Mandatory)
    • 3+ years’ experience managing deployments in a highly regulated GxP environment
    • Proficiency with data management tools (Data Loader, DemandTools, etc.) required
    • Working knowledge of Team Foundation Server for bug tracking
    • Must have a Graduate degree or above
    • 2+ years hands on experience with Jenkins
    • Certified Administrator certification
    • ITIL Service Management experience desired.
    • AWS EC2/RDS administration and monitoring experience
    • Experience with Salesforce Apex Development, SOQL and troubleshooting custom Salesforce deployed applications
    • Experience with understanding and resolving client/PC side browser/configuration problems
    • Strong self-starter and ability to work independently
    • Strong experience with troubleshooting applications
    • Possess strong problem solving and analytical skills
    • Strong written and verbal communication skills
    • Excellent organizational and interpersonal skills
    • Read, write and speaks fluent English


    Together with a competitive salary, we offer a comprehensive range of benefits and an excellent working environment.


    PRA Health Sciences is an Equal Opportunity Employer.  We welcome and encourage diversity in the workplace.


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