Returning Candidate?



IT Technical Support
Job Locations 
United Kingdom-Reading
Posted Date 

More information about this job


As a top five CRO, we have worked on 100+ marketed drugs across several therapeutic areas and conducted the pivotal or supportive trials that led to FDA and/or international regulatory approval of 45+ such drugs.


At PRA Health Sciences, providing innovative solutions for our clients is what we do. From full service clinical development to the pioneering Embedded SolutionsTM model, PRA provides a broad spectrum of solutions that meet the demands of a diverse marketplace.


At PRA, borders do not create boundaries.  PRA’s success is dependent upon our ability to attract and retain a talented team of diverse professionals.  Our growing workforce is comprised of over 13,000 employees, spanning 13 time zones across six continents and who speak more than 30 languages – yet operate in unison as one worldwide PRA community. 


For more information please see our website:


As an IT Support Technician your primary responsibilities will be:


  • Handling on-call responsibilities for production systems, requiring working knowledge of hardware, operating systems, and shrinkwrap applications.
  • Installing and maintaining PC hardware and software to ensure use of standard configurations among location.
  • Providing system administration for the PRA Help Desk system. Developing and maintaining knowledge base information. Providing solutions for reported problems.
  • Researching, analyzing, and implementing patches and upgrades to fix operating system problems and vulnerabilities.
  • Maintaining equipment inventories. Controling inventory movement at the end of equipment lease or warranty.
  • Following Standard Operation Procedure (SOPs), system development life cycle methodology, policies and standards.



In order to be considered for this role you must have the following attributes:


  • Good knowledge and understanding of end to end flow of technology.
  • Intermediate trouble shooting skills (software, operating systems, user provisioning, user management, hardware, multi-functional devices, mobile devices, connectivity and email)
  • Good communication skills (written and verbal). 
  • Ability to prioritize tasks, multi-task and respond to reported incidents in a timely manner. 
  • Ability to determine best solution for reported incidents.

Together with a competitive salary, we offer a comprehensive range of benefits and an excellent working environment. As we continue to expand, there will be career opportunities on a truly global scale.


PRA Health Sciences is an Equal Opportunity Employer.  We welcome and encourage diversity in the workplace.



Share on your newsfeed

Connect With Us!

Not ready to apply? We get it! Click here to stay in touch for future opportunities, events and other happenings!